SPA ETIQUETTE

APPOINTMENTS
Most reservations do need to be made in advance, although we do try to accommodate walk-ins when we have the availability.  Fridays and Saturdays are our busiest days and are typically booked in advance, but please feel free to call on shorter notice as we may have had cancellations. A credit card or gift certificate number is required for all new clients at the time of booking your reservations.
 

PARKING AT COUPEVILLE
On street parking is available on Front Street. There is additional parking in the Grace Street parking lot as well as a free public parking lot behind the Coupeville Library.
 

PARKING AT NORTH
North Location North location parking can be found on Bayshore Drive directly in front of the Spa as well as our private parking lot behind our building, accessible from Dock Street.
 

ARRIVAL TIME
To enjoy your experience to the fullest, we recommend you arrive at least 5 minutes prior to your scheduled appointment time. We ask that your emailed intake forms be filled out digitally prior to arrival time. Please understand that your treatment will end on-time so the next guest will not be inconvenienced. Late guests or guests who need to fill out intake forms in house will receive the time remaining of their treatment. The normal fee will remain unchanged.

CANCELLATION POLICY
Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled appointment. We reserve the right to charge for appointments not cancelled within this period. If you find that you are running more than 15 minutes late for an appointment, we ask that you call and reschedule so that we may be on time for other scheduled clients. To avoid charges please honor our 24-hour cancellation policy.

ATTIRE
Dress comfortably. Robes, towels, and sandals are available for spa guests and clothing protective coverings for hair salon guests. You may undress to your comfort level during any spa treatment as our spa professionals are trained to drape you appropriately for privacy during your treatments.  We do recommend bringing sandals to wear home after a pedicure service.

HEALTH CONSIDERATIONS
Certain treatments should not be performed on those with severe medical conditions or those who are pregnant. Please notify the staff when you are making an appointment of any health issues that may be of concern. We do require health history forms be filled out prior to some treatments.  Your privacy is our priority, and all information is kept confidential. Some conditions may require a doctor’s approval prior to the treatment.

WHAT TO EXPECT
To maintain a peaceful and relaxing atmosphere, we ask that cellular phones and pagers be turned off. Most of our treatments are suitable for individuals 16 or older with parental consent. We ask that children do not accompany you for spa treatments requiring the private treatment rooms. Generally, a 15 to 20% gratuity is appropriate and subject to your discretion. We reserve the right to refuse service or discontinue service to anyone demonstrating behavior that is perceived as inappropriate by any member of our staff. Your feedback is essential in providing you with the best experience possible. We encourage you to communicate with our staff regarding your comfort and experience.